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Problem with payment

New Here ,
Jul 09, 2021 Jul 09, 2021

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Hello, today I noticed that yesterday my bank card was debited for an annual premium subscription. the fact is that I was not warned about the end of the trial period, I did not plan to use the application. Moreover, I only used it on 02.07 and then did not open the application. I ask for a refund for the subscription, if it’s possible. Sorry, but I’m just student and I need this money.

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Adobe Community Professional ,
Jul 09, 2021 Jul 09, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

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Adobe Community Professional ,
Jul 09, 2021 Jul 09, 2021

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

 

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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