Problem with payment

New Here ,
May 19, 2022 May 19, 2022

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I found a payment in my credit card statement , but I cannot find this plan / payment in my adobe account.

Thanks for advise

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Billing

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Adobe Community Professional ,
May 19, 2022 May 19, 2022

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Your card number MAY have been stolen

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
May 19, 2022 May 19, 2022

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Hi there,

We're sorry for the trouble. We second with the expert's opinion above. It would be better if you could contact our support team as it is not advisable to share any private information like credit card details, email address, etc here since this is a public forum.

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Adobe Community Professional ,
May 20, 2022 May 20, 2022

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Maybe you have more than one account under another ID (email)?  Or maybe you have a mobile app from Google or Apple Store?

https://account.adobe.com/plans

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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