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Double charge on your Adobe bill?

Adobe Employee ,
May 16, 2023 May 16, 2023

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We have noticed a significant number of users voicing the same issue where they have been charged twice by Adobe, or they are unaware of the charges they see on their card statements.

 

Adobe, however, takes great care to ensure that our customers are not double-charged in any case. There could be a few reasons why you may see an extra charge or an unknown charge on your bill.
Please refer to the following link for a comprehensive list of all the reasons and
detailed information regarding potential double charges on your bill: Double charge on the bill.
This resource will provide you with a thorough understanding of the factors that may contribute to the appearance of duplicate transactions. If you have any further questions or concerns, please don't hesitate to contact our customer support team for assistance.


We appreciate your understanding and cooperation!

 

Regards 

Kanika 

TOPICS
Billing

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Community Expert ,
May 16, 2023 May 16, 2023

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Added information on contacting Adobe

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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