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Problem with payment

Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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Hello i have a problem with payment 
 
I just did a trial period, I didn't ask for a subscription for one month but you sent me an invoice for one month and each time I will have a message in my card asking me for add money to my account

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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Hello i have a problem with this payment

I just did a trial period, I didn't ask for a subscription for one month
but you sent me an invoice for one month and each time I will have a
message in my card asking me for add money to my account

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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I want just cancel this plan that i have do the trial for, but i have a
problem to do the cancel plan, i have a palette with this message (unable
to manage : you must resolve an issue with your payment details befor
making any changes to your plan )

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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I want to cancel a plan not a e-mails subscription did you understand what
i sad ?

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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Did you read my emails or this is an automatic response ?

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Adobe Employee ,
Jan 31, 2024 Jan 31, 2024

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Hi @Youcef35152009imd0 ,

 

I reviewed the account that you have used to post here and found that you have an Individual Stock plan. Moving your post to Accounts, Payment, and Plan for further assistance

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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