Problem with pucharse

[michans.2]

Hello.

I've tried to pucharse a student plan with my debit card but it doesn't accept it. I've spent 2 hours with support chat but it didnt worked. Support said that my billing address is wrong but i don't know why. I have checked it with my bank support. I tried paying with my card and paypal and none of them worked.

If someone could help me i would be very happy, cause i don't know what else I can do.

[ProDesignTools · Accepted solution]

Hi michans,

Well, this is primarily a user-to-user Forum, so we here don't really have the power to help you, other than to say make sure your address (and country) is correct & consistent between your payment provider and your Adobe account:

https://account.adobe.com/communication

But the only people who have the ability to work on account payment issues is Adobe themselves.

https://helpx.adobe.com/contact.html

Sorry we couldn't be of more help to you here!