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Problem with pucharse

New Here ,
Feb 29, 2020 Feb 29, 2020

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Hello.

I've tried to pucharse a student plan with my debit card but it doesn't accept it. I've spent 2 hours with support chat but it didnt worked. Support said that my billing address is wrong but i don't know why. I have checked it with my bank support. I tried paying with my card and paypal and none of them worked.

If someone could help me i would be very happy, cause i don't know what else I can do.

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correct answers 1 Correct answer

Adobe Community Professional , Feb 29, 2020 Feb 29, 2020
Hi michans, Well, this is primarily a user-to-user Forum, so we here don't really have the power to help you, other than to say make sure your address (and country) is correct & consistent between your payment provider and your Adobe account: https://account.adobe.com/communication But the only people who have the ability to work on account payment issues is Adobe themselves. https://helpx.adobe.com/contact.html Sorry we couldn't be of more help to you here!

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Adobe Community Professional ,
Feb 29, 2020 Feb 29, 2020

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Hi michans,

 

Well, this is primarily a user-to-user Forum, so we here don't really have the power to help you, other than to say make sure your address (and country) is correct & consistent between your payment provider and your Adobe account:

 

https://account.adobe.com/communication

 

But the only people who have the ability to work on account payment issues is Adobe themselves.

 

https://helpx.adobe.com/contact.html

 

Sorry we couldn't be of more help to you here!

 

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