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Problem with serial number

New Here ,
Feb 05, 2024 Feb 05, 2024

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I have Lightroom 6 installed on my laptop and my desktop. My desktop broke down. New desktop, Windows 10. I try to install LIghtroom but it says I have reached the number of installation available.

I did try to deactivate my licence on my account / Activated Devices, but it says You have no activated devices.

Contact the chat service, and the support (Mohammad) asked for my order and serial numbers. I provide them. He ended the chat.

No solution

What is next?

Thank you

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Account management

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correct answers 1 Correct answer

Community Expert , Feb 05, 2024 Feb 05, 2024

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Community Expert ,
Feb 05, 2024 Feb 05, 2024

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When you can't properly deactivate a serial number
(this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

 

sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Feb 05, 2024 Feb 05, 2024

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Legacy Lightroom 6 is discontinued & unsupported.  It's outdated software from 2012.  Due to it's advanced age, it may not work well with modern equipment.

 

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

  • Photoshop CC and Photoshop on iPad
  • Camera Raw
  • Lightroom on desktop, mobile and the web
  • Lightroom Classic
  • Portfolio website + hosting
  • Adobe Express (free starter plan)
  • Bridge
  • 20 GB cloud storage (upgradable to 1 TB).
  • Free upgrades for paid subscribers

https://www.adobe.com/creativecloud/photography.html

Something to consider...

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Feb 05, 2024 Feb 05, 2024

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