Problem with verifying the subscription status.

New Here ,
Oct 28, 2021 Oct 28, 2021

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Although the computer is connected to the Internet, Adobe Photoshop reports a message that it is impossible to verify the subscription status.
The computer is connected to the internet all the time and everything else works fine. We have paid for a subscription regularly for several years and so far this problem has not occurred.
We connected the computer to a different internet connection (different operator), blocked the antivirus program, blocked the automatic update, but still the problem has not been resolved.
We have one day to verify the subscription.
Another subscription fee at the end of November 2021.
Urgent case.
No access to telephone technical support from the Polish - the company does not care about customers who regularly pay a subscription?

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Adobe Community Professional ,
Oct 28, 2021 Oct 28, 2021

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Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

 

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Adobe Community Professional ,
Oct 28, 2021 Oct 28, 2021

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TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link

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Adobe Community Professional ,
Oct 28, 2021 Oct 28, 2021

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if activating tls1.2 fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1635432700217.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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