Problema con subscripción

[mauro_7122]

• Habia cancelado la subscripción pero me la cobraron de igual manera. Quería saber si tenían alguna política de reembolso. La subscripción se me cobró el día de ayer 27 de junio de 2025, 70 dólares en total. Hoy volví a cancelarla a la subscripción. Necesito saber si hay posibilidad de que me devuelvan el dinero ya que no utilice los servicios. Muchas gracias! Aguardo respuesta

[kglad]

check your account, https://account.adobe.com

what's it show?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Shivangi_Gupta]

Hi there,

As per your account details, you have an annual prepaid active subscription to Adobe Scan Premium since last 10 days. Did you receive any email confirmation when you cancelled it?

Let us know.

^Shivangi

[mauro_7122]

Hola Shivangi, estoy visualizando en mi email que no tengo nada respecto a la cancelación. Cómo tengo que hacer para el reembolso exactamente? No quiero que pasen esos 14 días.

[kglad]

check your account, https://account.adobe.com

does it show your plan is cancelled?

[Anshul_Nautiyal]

Hi @mauro_7122,

Thank you for reaching out.

As checked, you have an active Adobe Scan Premium plan associated with the Adobe ID used to post this query. If you are looking to cancel this plan and it was purchased through a third-party provider (such as Google Play), please follow the instructions outlined in the following article:
How to cancel a subscription purchased from a third party

For information regarding refunds, you can refer to Google Play’s refund policy here:
Google Play refund policy

We hope this helps. Let us know if you need any further assistance.

Regards,
^AN