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Problema sin solucionar en el pago de suscripciones Adobe por paypal

New Here ,
Nov 28, 2023 Nov 28, 2023

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Llevo días con un problema de pago por paypal en las suscripciones de Adobe. No me dan servicio, no me dan solución y el servicio al cliente es pésimo, ni siquiera puedo contactar por chat ni por teléfono en el día de hoy. He revisado el funcionamiento de Paypal y de la entidad bancaria y todo funciona correctamente, el problema está en Adobe, que por alguna causa se ha quedado "pillada" esa renovación.

No sé si a alguien le ha ocurrido alguna vez algo parecido y cómo lo ha solucionado

TOPICS
Account management , Billing

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correct answers 1 Correct answer

Community Expert , Nov 28, 2023 Nov 28, 2023

contact adobe support and ask. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Nov 28, 2023 Nov 28, 2023

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contact adobe support and ask. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines