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Problemas con cobros duplicados

New Here ,
Jun 28, 2024 Jun 28, 2024

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Buenas tardes,

Yo solo adquirí un servicio de adobe y uno de illustrator, sin embargo, en el estado de cuenta donde se hizo el cobro, figuran dos cobros por el mismo importe.

Adobe: 09 de abril y 25 de abril.

Illustrator: 09 de abril y 26 de abril.

Por favor alguna explicación, ya que nosotros solo hemos adquirido un servicio de cada uno de los antes detallados.

Saludos,

Evelyn

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Account management , Billing

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Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

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Thanks for your question, Evelyn. There are two active plans under the account you used to post to this public discussion forum. Please see https://adobe.ly/3W1dG0R for information on how to view and change your current Annual plans. If you wish to cancel either plan, then see https://adobe.ly/3W1dGxT. ^JW

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New Here ,
Jul 03, 2024 Jul 03, 2024

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Asi es, tengo dos planes, pero el cobro que me han hecho ha sido por 4.

Es por ello que, no entiendo debido a que han realizado 4 cobros.

Por favor su ayuda,

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Community Expert ,
Jul 03, 2024 Jul 03, 2024

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LATEST

@Affinitas38323693ftnv 

 

then contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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