Problemas con mi licencia

New Here ,
Mar 24, 2022 Mar 24, 2022

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Hola, tengo mi licencia activa por 1yr hasta 2023 y ahroa no me deja acceder a mis programas con normalidad. saltan estos mensajes.

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adjunto mis facturas,

**OMITTED SCREENSHOT AS IT CONTAINED SENSITIVE INFORMATION**

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Adobe Community Professional ,
Mar 29, 2022 Mar 29, 2022

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restart your computer

open the cc desktop app

then press Ctrl + Alt + R (and confirm you want to reset the cc desktop app)

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Adobe Employee ,
Mar 29, 2022 Mar 29, 2022

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Hi ederl95243531,

We appreciate you writing in. You can use the Adobe applications in offline mode after installation with a valid software license for a limited period. The apps attempt to validate your software license which seems to be happening here.

 

Check out this article for help: https://helpx.adobe.com/creative-cloud/kb/internet-connection-creative-cloud-apps.html

 

Let us know if it brings any change.

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New Here ,
Apr 02, 2022 Apr 02, 2022

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i don't understand. i have my account active until 2023 and i can't use my products!

 

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Adobe Community Professional ,
Apr 02, 2022 Apr 02, 2022

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sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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New Here ,
Apr 02, 2022 Apr 02, 2022

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it does not work, I have done it 4 times.
I need an agent on the phone for technical support. (spanish)
I can't go on like this, I already have 1 month with this problem.

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Adobe Community Professional ,
Apr 02, 2022 Apr 02, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

 

phone is not recommended, but you can try - https://helpx.adobe.com/contact/phone.html

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