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Problemas de facturación

New Here ,
Jul 31, 2024 Jul 31, 2024

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Hola! tengo un problema con Adobe y no sé como resolverlo, me están facturando todos los meses por un servicio que no adquirí, no tengo ningún plan actualmente y a intentar hablar con algún agente no tengo respuesta exitosa, alguien sabría como puedo hablar con algún agente? al escribir al asistente virtual en los horarios indicados me terminan la conversación sin antes comunicarme con nadie.

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correct answers 1 Correct answer

Community Expert , Aug 01, 2024 Aug 01, 2024

@Celita38902733tewp you'll need to contact Adobe support about payment issues

Type agent to chat to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

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Community Expert ,
Aug 01, 2024 Aug 01, 2024

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@Celita38902733tewp you'll need to contact Adobe support about payment issues

Type agent to chat to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

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Community Expert ,
Aug 01, 2024 Aug 01, 2024

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there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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