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probleme illustrator

New Here ,
Apr 22, 2021 Apr 22, 2021

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hello 

i'm french graphique designer and i use illustrator all the day but since a few day my illustrator stop to star and adobe say :" your free version has stopped working... buy the porfessional version" but i already bought the professinal version and i already pay it every month.

Do you know why?

 

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Community Expert ,
Apr 22, 2021 Apr 22, 2021

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Hi. Please try this: Sign out and then sign in Creative Cloud desktop app https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Marlon Ceballos.

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Community Expert ,
Apr 22, 2021 Apr 22, 2021

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LATEST

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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