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problemi con il pagamento

New Here ,
Oct 10, 2022 Oct 10, 2022

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devo aggiornare il metodo di pagamento della mia cr4eative suite completa,

con qualunque browser o computer continua a darmi il solito errore SOMETHING WENT WRONG,

vorrei che qualcuno si degnasse di dirmi come procedere,

 

è inadudito che un'azienda del genere non abbia un numero di telefono di servizio in italiano,

che per trovare la soluzione ad un qualsiasi problema, ci si debba perdere in una marea di FAQ che sistematicamente non risolvono il problema,

pago mensilmente per tutta la Suite e sinceramente sono molto molto deluso....

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Account management , Billing

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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Is it Creative Suite or Creative Cloud? I will presume that you mean Creative Cloud. So in case of this error the best option you have is to contact support.
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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