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Problems acquiring the Black Friday Subscription sale.

New Here ,
Nov 25, 2022 Nov 25, 2022

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I picked up a new graphics card in the last few weeks and it came with a 30 day trial of Create Cloud All apps. I signed up for the trial. I want to buy into the Black Friday CC All Apps deal. Something I can afford at that price point. 

 

I cannot buy the sale subscription! It says I should buy teams, because I already "have" CC All Apps. I only had a free no credit card trial for 30 days.

 

The "Contact Us" button is mysteriously broken... Even posting in this forum seems to be problematic.

 

Can somebody help me? Do I need to kee

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Account management , Billing

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Community Expert ,
Nov 25, 2022 Nov 25, 2022

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BF deals are only for new subscriptions, so the system seems to be detecting that you already have a subscription

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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