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Problems when trying to buy Premiere Pro or any application.

New Here ,
Mar 14, 2021 Mar 14, 2021

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When trying to buy any application with PayPal I get an error saying that my information is incorrect and I have already checked it many times but it is correct, does anyone know how to solve this?

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Error or problem

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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Moved to Account.

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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Both names and addresses are the same?

 

I would recommend contacting Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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Try using a credit card instead.  Paypal isn't accepted in all locations.

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LEGEND ,
Mar 14, 2021 Mar 14, 2021

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Also check the account details, the PayPal account have the same country, and it's the country you are connecting from. 

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