Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Problems with acount

New Here ,
Feb 03, 2020 Feb 03, 2020

Copy link to clipboard

Copied

So i am paying for adobe creative cloud since 2018.But i've lost my account and password and i don't have any cellphone number or another email that is the secondary one.So i'am trying to recover my accont or cancel,Because i'm not using.

 

Ps:sorry for any grammatically mistake i'm Brazilian.

TOPICS
Account management, Creative Cloud

Views

238

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 03, 2020 Feb 03, 2020

Copy link to clipboard

Copied

You no longer have access to the email address/account you used as your Adobe ID and you can't remember either the email address (XYZ @ something . com) or the password you used?

 

You would need to contact Adobe directly.

 

Contact Customer Care

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 03, 2020 Feb 03, 2020

Copy link to clipboard

Copied

I just cam can remember parts of my password but i still have the credit card witch is paying for the creative cloud programs 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 03, 2020 Feb 03, 2020

Copy link to clipboard

Copied

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
--next 2 instruction lines added per ACP linsims
-click the chat icon at the bottom right of the page to open a chat session
-type AGENT into the chat window to connect directly to a CSR rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 03, 2020 Feb 03, 2020

Copy link to clipboard

Copied

Do you still have the credit card that pays for your subscription? You will need that information when you contact Adobe support.  

 

=============

Beware of fake Adobe reps offering to sell you software or take control of your computer.  It's a scam.  Run away!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 03, 2020 Feb 03, 2020

Copy link to clipboard

Copied

Yes i still have the card number and the information but it isn't more simple to have the bank manager cancell it.and would it make me have problem with the card like having bad credit at the bank

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 04, 2020 Feb 04, 2020

Copy link to clipboard

Copied

No one knows that.

Talk to your bank.

 

Simpler is bad term for this. IF you cancel the card and or get a new number Adobe would still try to charge the old card. That could cause problems for you in the long run. Don't know.

I personally have had to do similar things and it is always best to straighten it out at first chance in all regards.

 

It would be Simpler to contact Adobe and Straighten this out Properly.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 05, 2020 Feb 05, 2020

Copy link to clipboard

Copied

LATEST

Ok but i want to know how can i contact adobe to cancell the payment. Does adobe have a email available to support?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines