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Problems with billing. Auto pay completed but still getting alerts

New Here ,
Jul 18, 2020 Jul 18, 2020

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Not able to update bridge or open.  Locked out it looks like.  Than I noticed alets from Adobe claiming I have not paid for the past 3 mos.  Yet I see payments posted in my checking account for months in queston.  Having trouble locating those alerts again. 

 

What can we do to fix this?

This is not the first time this has happened. 

 

Thanks Spencertoo12

 

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LEGEND ,
Jul 18, 2020 Jul 18, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum, Account, Payment & Plan.


I hope this helps. Best of luck to you.

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Adobe Community Professional ,
Jul 18, 2020 Jul 18, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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