As always, a very stupid situation occurs. the Adobe company, not understanding the situation, began to follow the hysteria of Russophobia, curtailing its activities in Russia, thereby limiting itself from the possibility of receiving money from law-abiding citizens, and now it is surprised to write letters about debts for paying for a subscription. I am happy to pay for a subscription, but you yourself did everything so that I could not do this. Intolerance and illogicality are the two names of the company.
You may be able to be provided a solution if you go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person.