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Problems with the Student Creative Cloud

New Here ,
Sep 28, 2019 Sep 28, 2019

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Yesterday I purchased the Adobe Creative Cloud package for £16 Monthly, as I am a student studying 3D animation and we primarily use Photoshop, Illustrator, Premier and After Effects.

 

I purchased it, used my College email, confirmed my password and whatnot, and the money was charged from my account. However, I only have the trail apps on the Creative Cloud and it does not say I have any other apps. 

I was wondering if there is any solution, if I have to wait for confirmation that my email IS A college email, etc. etc.

 

Thank you in Advance

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Account management, Activation, Billing, Installation, New user

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LEGEND ,
Sep 28, 2019 Sep 28, 2019

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Who exactly did you purchase it from? There are different paths according to where you got it (for instance, college bookstore, retail shop, Adobe's web site...?)

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LEGEND ,
Sep 28, 2019 Sep 28, 2019

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Did you Sign In to the CC desktop App using the same email address and password, "Adobe ID", you used to purchase the software.

That is one thing you MUST do. Once Signed in to the CC desktop app with the valid Adobe ID you used to purchase the subscription plan with you will be able to download and install the programs and they will not be listed as Trials.

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Adobe Community Professional ,
Sep 28, 2019 Sep 28, 2019

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Log-in to your Adobe Account below with your paid ID and password to confirm your subscription's status.

https://account.adobe.com/

And if needed, complete proof of academic enrollment.  See this link for details

https://www.adobe.com/store/uk_edu/academic_id.html

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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