• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

prolong Photoshop

Guest
Feb 05, 2023 Feb 05, 2023

Copy link to clipboard

Copied

Hello!

I bought Photoshop in Russia. But I live in Lithuania already 6 years.

 

How I can prolong my Photoshop?

 

Regards, Anna

Views

253

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 05, 2023 Feb 05, 2023

Copy link to clipboard

Copied

@Deleted User 

 

you must renew your subscription. that's usually automatic but if you're having trouble because of russian scanctions:

 

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary. for you @Deleted User  that would be the first two and possibly all the following.

 

change your country on adobe.com, https://www.adobe.com/international/selector/

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html change adobe.com website language - https://forums.adobe.com/thread/1999693

 

and, as a last resort, even russian citizens can contact adobe support and make their case.  let me know if you need to do this so i can explain the 3 ways to contact adobe support.

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

 

<moved from using the community>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Feb 05, 2023 Feb 05, 2023

Copy link to clipboard

Copied

thanks for your reply.
I changed a long time ago: a card (a Lithuanian card is linked), a country (now Lithuania), a language, but I still get a message that payment is not possible in my region.

the instructions for changing the currency that you sent - does not help me.

please write to the support service so that they allow me to renew Photoshop.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 05, 2023 Feb 05, 2023

Copy link to clipboard

Copied

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Feb 05, 2023 Feb 05, 2023

Copy link to clipboard

Copied

Thank you.

Check you please your this link: https://helpx.adobe.com/contact.html?rghtup=autoOpen
I dont find to this link the chat.

I can not to call sanday. In the information indicated that I can call monday-friday

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 05, 2023 Feb 05, 2023

Copy link to clipboard

Copied

retry. 

 

the first time i clicked just now, there was a delay loading the page and the chat field was not available.  the 2nd time everything opened normally

 

kglad_0-1675611127084.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Feb 05, 2023 Feb 05, 2023

Copy link to clipboard

Copied

Ok. The chat opened, this is Virtual-bot. I don t find the answers to my questions.  I have to  hand my work but I can not finish it (((

What other options can there be to make Photoshop work?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 05, 2023 Feb 05, 2023

Copy link to clipboard

Copied

LATEST

again, type agent to bypass the bot

 

or use phone or twitter 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines