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Proszę o wyjaśnienie. Kupiłem pakiet "Plan Fotograficzny PS i Lr" za 12,29 Euro.

New Here ,
Jan 20, 2023 Jan 20, 2023

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Proszę o wyjaśnienie.
Kupiłem pakiet "Plan Fotograficzny PS i Lr" za 12,29 Euro.
Zapłaciłem podając dane karty płatniczej.
PAYPAL *ADOBESYSTEM 5560XXXXXXXX2730 - OBCIĄŻENIE; PAYPAL *ADOBESYSTEM; na kwotę 13,59 EUR z dnia 2022-12-28
Adobe 5560XXXXXXXX2730 - OBCIĄŻENIE; Adobe; na kwotę 7.99 EUR z dnia 2022-12-28
razem suma 21,58
Po miesiącu gdybym z niego nie zrezygnował miał się automatycznie przedłużyć. czyli 26.01.23

od ponad tygodnia widzę komunikat że okres próbny się zakończył i mam wykupić pakiet.

Proszę o pomoc bo chcę wykupić ten pakiet, ale już raz to zrobiłem.

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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your message is confusing, but rather than explain it to me, you should contact adobe support to fix the problem you're having.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from download&install>

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New Here ,
Jan 22, 2023 Jan 22, 2023

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Thank you very much for your response, support and help.

The money taken from my account does not match at all with what I was going to buy. One payment is Pay Pal the other is card.
Maybe I fatally did something wrong, but it doesn't matter because the most important thing is that it's wonderful that there are people who share their experience and want to help.

With all my heart I wish you all the best and thank you very much.

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Community Expert ,
Jan 22, 2023 Jan 22, 2023

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did adobe support solve the problem?

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Adobe Employee ,
Jan 23, 2023 Jan 23, 2023

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LATEST

Seba, I am not seeing any active memberships or subscriptions under the e-mail address you are using to post to this public discussion forum. Are the Photo and Lightroom plans used on a mobile device? 

 

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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Are you logged in to your paid subscription plan?

1. Open Creative Cloud Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all applications.
6. Restart your computer.
7. Open Creative Cloud Desktop application.
8. Click your Avatar.
9. Sign-in with your paid subscription ID (email) and password.

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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Your numbers do not match. Be sure that you have bought the correct plan: https://account.adobe.com/plans

 

If not, contact Adobe customer care for support on how to change that.

ABAMBO | Hard- and Software Engineer | Photographer

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