Ps shows payment issue after activating redemption code for annual Photoplan

New Here ,
Oct 11, 2021 Oct 11, 2021

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I have a client that bought Photography Plan 20Gb annual subscription. He had tried Photoshop for few days before. After activating his redemption code for the photoplan, he still gets "payment needs resolved" in Photoshop when he opens it.

 

I am an Adobe Gold Certified Reseller, certified to sell ED licenses in my country.

Please assist soonest possible.

With kind regards,

Einar Erlendsson

Hugbunadarsetrid ehf.

 

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LEGEND , Oct 11, 2021 Oct 11, 2021
Sometimes people enter redemption codes on a computer where someone else's Adobe ID is signed in. This is a nice gift for that other person....!

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Adobe Community Professional ,
Oct 11, 2021 Oct 11, 2021

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Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

 

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Adobe Community Professional ,
Oct 11, 2021 Oct 11, 2021

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the person with the problem needs to:

 

check their account to verify your subscription is what you expect and to verify their adobe id, https://accounts.adobe.com

 

if all looks ok, they should sign out and then back in to your cc desktop application using the same adobe id used to verify their subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if the account does not look ok, using a browser that allows popups and cookies, they should contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1633960866864.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Oct 11, 2021 Oct 11, 2021

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Thanks kglad.

I am hooking up with the end user later today.

Kind regards,

Einar

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Adobe Community Professional ,
Oct 11, 2021 Oct 11, 2021

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you're welcome.  keep us updated.

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LEGEND ,
Oct 11, 2021 Oct 11, 2021

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Sometimes people enter redemption codes on a computer where someone else's Adobe ID is signed in. This is a nice gift for that other person....!

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