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PSE upgrade to 21 possible on Big Sur with uninstalled older licence (PSE 15)?

New Here ,
Mar 15, 2021 Mar 15, 2021

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Hi! I have a licence for PSE 15 but the program is not installed on my Mac and I cannot install it anymore because it's impossible now on Big Sur. If I buy an upgrade to PSE 21 would it be possible to install this upgrade since the old program is not on the computer anymore? Or do I have to buy the full version? Thanks!

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correct answers 2 Correct answers

Community Expert , Mar 15, 2021 Mar 15, 2021

you can purchase the upgrade as long as pse 15 is a qualifying upgrade product and you have its serial number.

 

<moved from download&install>

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Community Expert , Mar 15, 2021 Mar 15, 2021

yes, you'll have a full pse 21 program. 

 

proof of ownership of pse 15 will be needed to install the upgrade version of pse 21 (and adobe confirms pse 15 ownership by looking for pse 15 to be installed on your computer and, when not found, will prompt you for your pse 15 serial number).

 

so in your situation, after entering the pse 15 serial number you will be prompted for the pse 21 serial number.  then installation of pse 21 will proceed.

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Community Expert ,
Mar 15, 2021 Mar 15, 2021

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you can purchase the upgrade as long as pse 15 is a qualifying upgrade product and you have its serial number.

 

<moved from download&install>

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New Here ,
Mar 15, 2021 Mar 15, 2021

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thank you! but will it be possible to install the upgrade without actually having the older PSE 15 (or any other PSE) installed on the computer?

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Community Expert ,
Mar 15, 2021 Mar 15, 2021

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yes, you'll have a full pse 21 program. 

 

proof of ownership of pse 15 will be needed to install the upgrade version of pse 21 (and adobe confirms pse 15 ownership by looking for pse 15 to be installed on your computer and, when not found, will prompt you for your pse 15 serial number).

 

so in your situation, after entering the pse 15 serial number you will be prompted for the pse 21 serial number.  then installation of pse 21 will proceed.

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New Here ,
Mar 15, 2021 Mar 15, 2021

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great, thank you very much!

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Community Expert ,
Mar 15, 2021 Mar 15, 2021

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you're welcome.

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