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Purchase not appearing

New Here ,
May 11, 2020 May 11, 2020

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I purchased Adobe Illustrator on a monthly plan a while ago, with the intention of cancelling it during this month. However, when attempting to access my plans and memberships, it does not appear. It only shows a school membership with Adobe for Teams. I can still re-install illustrator if I wish, but I want to cancel my subscription for it; is this an error on Adobe's part, is the plan already cancelled without my knowledge, or is something else going on entirely?

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Account management, Billing

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Adobe Community Professional ,
May 11, 2020 May 11, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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