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purchase problem

New Here ,
Jan 30, 2022 Jan 30, 2022

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I just bought Adobe illustrator and downloaded it successfully, but it shows that I have 7 days trial?? is this normal? would it start the first day of subscription after the trial period or there is something wrong

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LEGEND ,
Jan 30, 2022 Jan 30, 2022

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You are correct - Something is wrong. Don't wait until time runs out. The first thing is to check your Adobe account to make sure it shows a "plan" for Illustrator that is active. If this is ok, then sign out from Creative Cloud, and sign in again, making sure you use the Adobe ID with the plan. 

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Community Expert ,
Jan 30, 2022 Jan 30, 2022

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Community Expert ,
Jan 30, 2022 Jan 30, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Community Expert ,
Jan 30, 2022 Jan 30, 2022

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LATEST

After downloading & installing Creative Cloud Desktop app, did you restart your computer?

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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