Purchased a Student Creative Cloud Pro plan, but Adobe failed to complete the registration

[user0028392]

Hello everyone,

This situation is quite unusual.
I purchased the Student Creative Cloud Pro plan, and the transaction was successful. However, not all parts of Adobe seem to recognize the subscription. Depending on where I navigate within Adobe’s platform, it sometimes shows that I have an active plan and sometimes not.

As a result, I’m unable to access Photoshop or any other applications included in the Creative Cloud Pro plan. I also can’t reach human support, since the virtual assistant only allows direct contact if an active plan is detected. This is especially frustrating as my 7-day free trial is running out.

It also appears that Adobe doesn’t provide an email contact option, only phone numbers.

Does anyone have any suggestions or ideas?

Apology, the screenshot is in Swedish, but here you can see a registered (edited for privacy) invoice on the plan.


lly 

[kglad]

might be related to the aws outage.  retry in ~12 hours.

[John T Smith]

There is a system outage that MAY be the problem - https://community.adobe.com/t5/account-payment-plan-discussions/suscription-charged-twice-but-lightr...

[user0028392]

Ah, thanks you guys, gues I'll wait then.

[user0028392]

Still need a way to contact thought

[kglad]

contact was knocked out by the aws outage.