Purchased student plan, wrong organization, can't see plan

New Here ,
Apr 12, 2022 Apr 12, 2022

Copy link to clipboard

Copied

Roughly 1hr ago I just purchased the student discount plan for all of the applications however there is a orgnaisation out there with a similar name so the full title was written incorrectly, i would like to cancel this plan however it doesnt display my plan either and there is no proof in the history other than my bank account. So because of this mistake I have to wait for the admin of this random organisation to give access to any of the applications which doesnt even operate in my country. What can i do? who do i contact? where? please and thanks.

TLDR
I purchased a student plan, put the wrong organisation down, I cant see the plan (even though my money left my bank) so i cant cancel and i dont have access the applications. Help please.

Views

41

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 12, 2022 Apr 12, 2022

Copy link to clipboard

Copied

LATEST

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines