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Quero Cancelar a minha conta sem custos adicionais Free

New Here ,
Jul 20, 2020 Jul 20, 2020

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Olá,

 

Tentei cancelar a minha conta no dia 17/07/2020 (data limite) e não consigo cancelar, pois tinha aderido gratuitamente.

 

O que devo fazer?

 

Obrigada,

 

Sofia Spínola

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Adobe Community Professional ,
Jul 20, 2020 Jul 20, 2020

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Hello,
Try the following link for steps on how to cancel your subscription
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Adobe Community Professional ,
Jul 20, 2020 Jul 20, 2020

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While Manan has given you the correct answer, I am moving this to the Account, Payment & Plan forum for you, which is the correct forum for questions of this sort.

The Community Help forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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