question about canceling an app subscription after the trial period

New Here ,
Aug 13, 2021 Aug 13, 2021

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Good day! I had a trial version of the photoshop program for 7 days. After that, I canceled my subscription to photoshop in my account, but after some time this program started again for a trial period (7 days). I do not know what to do with this, because they can withdraw money from the card as for the subscription renewal. I also installed the Illustrator program and today is the last day of the trial version, and there is no button to disable the subscription in the account. How can I disable both of these programs so that I don't get charged money? Thank you in advance for your help!!!

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Community Expert ,
Aug 13, 2021 Aug 13, 2021

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Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

adobe contact icon.jpg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Aug 15, 2021 Aug 15, 2021

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LATEST

Did you cancel?  Did you receive an email confirming you cancelled?

https://account.adobe.com/plan

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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