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Quiero cambiar de plan y me da error

New Here ,
Nov 20, 2022 Nov 20, 2022

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Tengo el plan de lightroom y me gustaría añadir photoshop. Al ver los planes a los que puedo cambiarme veo que hay un plan que puede encajarme: Plan fotográfico de Creative Cloud con 1 TB pero al seleccionarlo para hacer el cambio me da un error: 

Sin ofertas adecuadas

Lo sentimos, no hemos encontrado ninguna oferta adecuada.

 

Alguien sabe por qué no me deja?

Gracias

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Account management

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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if you have an enterprise or teams plan, open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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The Photography plan is not available under Teams or Enterprise, I will move this from Enterprise & Teams to Account, Payment, & Plan

 

You should contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 21, 2022 Nov 21, 2022

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Ya está solucionado, muchas gracias por vuestra ayuda!

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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good to hear.

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New Here ,
Dec 11, 2022 Dec 11, 2022

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Cómo lo solucionaste?

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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@marite27341150lozq 

 

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Dec 11, 2022 Dec 11, 2022

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Les escribí por twitter y me lo solucionaron en seguida!

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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good to hear!  thank you for the follow up 

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