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Quiero cambiar de plan y me da error

New Here ,
Nov 20, 2022 Nov 20, 2022

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Tengo el plan de lightroom y me gustaría añadir photoshop. Al ver los planes a los que puedo cambiarme veo que hay un plan que puede encajarme: Plan fotográfico de Creative Cloud con 1 TB pero al seleccionarlo para hacer el cambio me da un error: 

Sin ofertas adecuadas

Lo sentimos, no hemos encontrado ninguna oferta adecuada.

 

Alguien sabe por qué no me deja?

Gracias

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Account management

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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if you have an enterprise or teams plan, open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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The Photography plan is not available under Teams or Enterprise, I will move this from Enterprise & Teams to Account, Payment, & Plan

 

You should contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 21, 2022 Nov 21, 2022

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Ya está solucionado, muchas gracias por vuestra ayuda!

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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good to hear.

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