"Annual plan paid monthly" - in this instance, Adobe are the losers...

[R1200GSAPilot]

I paid for an annual account paid monthly for Adobe Pro and just under £20 pm.  My needs changed so I wanted to cancel the plan about 8 months ago.  The I found I had an exorbitantly expensive cancellation fee of 50% of the remaining contract and use would end at the end of the month I cancelled in.  I put an entry in my diary today (Christmas Day), as the date I thought I could cancel without a fee as the contract ends on January 24th.  I will still be charged a cancellation fee of 50% of this month, even though I have paid the last of the 12 annual payments.  It is only AFTER you've signed up, the small print becomes available to read, but who would when you entered a contract where it says initially you can cancel at any time?

To hell with it, I'm paying the fee, but the devious way Adobe has done this leaves such a bad taste, I will not use an Adobe product again and the companies and organisations I influence will be taking their business away too.  So much for Adobe, it is they who will lose in this negotiation.

[kglad]

there's no fee after the 12th payment is received.

[Jeffrey_A_Wright · Accepted solution]

R1200, sorry for any confusion. Please see https://adobe.ly/3BGssmz for a timeline of cancellation charges for annual plans. ^JW

[beatricea86399150]

Not entirely accurate as if you forget to cancel your plan in time at the 12th month mark thay utomaticlay resubscribe you to a new one year plan and the canclation fee is reset....

[kglad]

i was answering the op.  there's no fee for cancellation after the 12th payment is received.

100% accurate.

[R1200GSAPilot]

I’ve been charged 50% of the last month even though I paid for the last month.

[kglad]

there's no charge if cancelling AFTER the 12th payment is RECEIVED.  payments are received and sent on the same date. the delay between sending and receiving varies depending on several factors, the most important of which is the payees country and payment vehicle.

[R1200GSAPilot]

So in either event, Adobe owe me money!

As I cancelled before the 12th payment was received, I would only owe them 50% of the final payment, which was paid. Therefore, the final payment should NOT have been taken.

Adobe have taken my final payment too, after I cancelled so they owe me the final months payment.

Irrespective of the sequence of when they were made and received, Adobe should not have taken 150% of a month's payment.

Are you going to organise the 100% payment of my final month payments? If not, you can’t add anything meaningful to this discussion.

[kglad]

@R1200GSAPilot 

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[R1200GSAPilot]

Sorry, but I cancelled during the last payment and been charged 50% of the last payment amount in addition to the last monthly payment. If I was late, then it would have automatically been subscribed and owe 50% of 12 months. So I’ve paid 12 monthly payments plus 50% of the last month!