"Ihr Abonnementstatus kann nicht bestätigt werden." - Adobe Premiere Pro

New Here ,
May 05, 2022 May 05, 2022

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Jedes Mal, wenn ich versuche Premiere Pro zu starten erscheint dieser Screen.
Dies erscheint ausschließlich bei Premiere Pro und Animate.
Ich habe bereits mehrere Male versucht beide Programme zu deinstallieren und wieder zu installieren (auch die Installation einer älteren Version wurde versucht), leider erfolglos.
Auch die Adobe Cloud wurde deinstalliert und erneut installiert.

Weiß Jemand was das Problem sein könnte?
Liebe Grüße
DariusUnbenannt.PNG

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correct answers 1 Correct answer

Adobe Employee , May 06, 2022 May 06, 2022
I see! I would suggest you to contact our support team here: Contact Customer Care  They'll be able to help you further by accessing your computer remotely. Let us know if you have any questions.

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Adobe Community Professional ,
May 05, 2022 May 05, 2022

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Moved to Account....forum.

 

Please do not double post: duplicate deleted.

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Adobe Employee ,
May 05, 2022 May 05, 2022

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Hi there,

We appreciate you writing in. Check out this article related to the notification you've mentioned: https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

Let us know if it helps.

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New Here ,
May 06, 2022 May 06, 2022

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I

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Adobe Community Professional ,
May 05, 2022 May 05, 2022

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Internetprobleme? Was sagt denn der Leitfaden zur Lösung von Verbindungsproblemen?

 

Dieses Link könnte helfen:

https://helpx.adobe.com/de/x-productkb/policy-pricing/activation-network-issues.html

 

Wenn Du hinter einem Firmenfirewall steckst, ist es auch sinnvoll, mit der IT zu reden. Meine IT macht da immer wieder "Optimierungen", die meine Adobe Creative Cloud Software "aussperren".

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 06, 2022 May 06, 2022

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I tried every step of both links and nothing helps 😕

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Adobe Employee ,
May 06, 2022 May 06, 2022

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I see! I would suggest you to contact our support team here: Contact Customer Care 

They'll be able to help you further by accessing your computer remotely.

Let us know if you have any questions.

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