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"There's a Billing Issue"

New Here ,
Apr 22, 2022 Apr 22, 2022

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Hello, fellow Adobe user!

Currently having problems right now when it comes to paying my plan, I misplaced my card somewhere in our house and I need to deactivate the card that I'm using for safety purposes. When I got the card and already used it for Multiple transactions, I even withdraw money on the same card so It's working. I can't use it as a payment method for my plan here in Adobe. 

I also used my other card but It is not working, It only prompts a billing issue which is really bugging me out. Any thoughts?

Thanks

Alex 

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Billing

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correct answers 1 Correct answer

Community Expert , Apr 22, 2022 Apr 22, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
T

...

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Community Expert ,
Apr 22, 2022 Apr 22, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jul 27, 2022 Jul 27, 2022

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So what good is this "Support Community"? Is this just a way for Adobe to get other people to support thier crap?

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