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"trial" keeps ending even though I have paid for subscription

New Here ,
Nov 11, 2020 Nov 11, 2020

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I have been using illustrator for years as a student in college. I took a small break from school so I ended my subscription, Since I am back in school I signed up for the trial, and then when that ended I set up a credit card to pay for the monthly subscription for illustrator ONLY. A month later im hit with the "your trial has ended buy now". I have proof that I am paying for this in my bank statement. I decided to puchase the creative cloud option with a school discount but I still cant use illustrator because its telling me that my freaking trial has ended!!!

 

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Adobe Community Professional ,
Nov 11, 2020 Nov 11, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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LEGEND ,
Nov 12, 2020 Nov 12, 2020

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If you purchased through the school, contact the school IT support. School subscriptions may need to use a particular kind of login, or particular installs of the software.

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LEGEND ,
Nov 12, 2020 Nov 12, 2020

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I moved your post to a better forum, Account, Payment & Plan.

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