"Verify your identity" Problem

[Trần268394895set]

Hi,

I'm trying to change my password cause I forgot it, however, when I reached to this step and after I put in the code, nothing else happened. I cannot proceed to the next step.

I tried to changed to another browser or another network line but I'm still stucked at this step.

I hope that someone have a solutions for this

Many thanks in advance.

[Moderator moved the thread to the correct forum]

[kglad]

if you have a team or enterprise subscription, contact your plan administrator.

[Trần268394895set]

I don't have either cause it's my personal account for Behance since before Behance was bought by Adobe.

[kglad]

try a different browser

[Trần268394895set]

I tried 3 different browsers but the result is still the same.

[Abambo]

Did you try to use another method?

[Trần268394895set]

I can receive the code but none of them work cause the verification process just stuck right after I input the code.

[Abambo]

Try a different device. Like your phone or tablet.