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"Verify your identity" Problem

New Here ,
Oct 27, 2022 Oct 27, 2022

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Trn268394895set_0-1666936695747.png

Hi,

 

I'm trying to change my password cause I forgot it, however, when I reached to this step and after I put in the code, nothing else happened. I cannot proceed to the next step.

 

I tried to changed to another browser or another network line but I'm still stucked at this step.

 

I hope that someone have a solutions for this

Many thanks in advance.

 

[Moderator moved the thread to the correct forum]

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Account management

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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if you have a team or enterprise subscription, contact your plan administrator.

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New Here ,
Oct 30, 2022 Oct 30, 2022

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I don't have either cause it's my personal account for Behance since before Behance was bought by Adobe.

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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try a different browser

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New Here ,
Nov 02, 2022 Nov 02, 2022

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I tried 3 different browsers but the result is still the same.

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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Did you try to use another method?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 30, 2022 Oct 30, 2022

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I can receive the code but none of them work cause the verification process just stuck right after I input the code.

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Try a different device. Like your phone or tablet.

ABAMBO | Hard- and Software Engineer | Photographer

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