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"You are not eligible to use this product or service due to the service eligibility requirements"

Community Beginner ,
Jan 14, 2016 Jan 14, 2016

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I have installed adope software and created adope ID  .after creation by registering software it is showing the following Error message

" ACCESS DENIED "-YOU ARE NOT ELIGIBLE TO USE THIS PRODUCT OR SERVICE DUE TO THE SERVICE ELIGIBILITY REQUIREMENTS"

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correct answers 1 Correct answer

Community Expert , Jan 15, 2016 Jan 15, 2016

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Community Expert ,
Jan 15, 2016 Jan 15, 2016

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Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Also, what are you installing... program name AND exact version number?

System requirements for Cloud Programs... scroll down and check each program

-http://helpx.adobe.com/creative-cloud/system-requirements.html

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Community Beginner ,
Jan 15, 2016 Jan 15, 2016

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Hai Mr. Jhon ;

Thankyou for reply.we are using Mac OS.please find the attached screen shot .This error is due to date of birth which I entered while creating Adobe ID (Now age WP_20160114_001.jpg less than 13 ).How can I change date of birth in the Adobe ID.

Regards

Umair c c

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Community Expert ,
Jan 15, 2016 Jan 15, 2016

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New Here ,
May 23, 2023 May 23, 2023

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Community Expert ,
May 23, 2023 May 23, 2023

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@M30024226mimb 

 

why's your os need activation?

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