Résiliation Abonnement

[Nathalie31864420jdlh]

Bonjour

Mon abonnement annuel été automatiquement renouvelé pour un an en juillet 2023 hors je veux résilier mon abonnement à ce jour sans devoir payer des frais de résiliation injustifiés puisque j'ai déjà plus d'un an d'ancienneté

Comment faire ?

Nathalie

[dj_paige]

As far as I know, you have to pay the cancellation fees.

[Ian Lyons]

Queries regarding subscriptions and account should be posted on the forum provided. Therefore, I've moved your post.

[kglad]

@Nathalie31864420jdlh 

you should contact adobe support and state your case.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...