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New Here ,
Jan 04, 2021 Jan 04, 2021

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Bonjour, j'ai acheté photoshop pour une durée de un mois pour mes cours. Sauf que j'ai pris l'abonnement mensuel au forfait de 19,99 euros par mois. Je souhaite résilier cet abonnement car je n'en ai plus besoin. Or, on me dit que si je veux annuler je dois payer une somme de plus de 100 euros. Et, je suis étudiante, je me suis juste trompée de forfait je n'avais pas vu qu'on était obligé de le garder 1 an minimum... je n'ai pas beaucoup de sous vu que je suis en étude supérieures... est-ce possible s'il vou splait de m'annuler mon abonnement sans frais s'il vous plait... j'ai presque tout les mois des difficultés à payer mes frais en fin de mois... je ne pourrais pas payer ou du moins cela fait des gros frais pour moi... Bien cordialement

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Guest
Jan 04, 2021 Jan 04, 2021

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Moving thread to the Account, Payment, & Plan forum from Photoshop

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Community Expert ,
Jan 04, 2021 Jan 04, 2021

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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