Rant: Thieving deception at Adobe - Just to make more money

[Cyberfyber]

I had a CC subsription which began in April 2019 

At the end of the year I received a free year due to my having reached a level of contribution at Adobe Stock. My clear understanding was that any active subscription which a person might have would be placed on hold through the term of their free year of CC.

I'm grateful for that free year, really I am. 

But I'm now done with Adobe. I DO NOT want to have to deal with it anymore or pay for it anymore.

My free year ended in December 2020. They began charging me full price and not the discounted price I had previously had. That's fine. Okay. I won't fight that. BUT, they then went ahead and renewed me for a full year. 

I had someone at Adobe confirm that month (Dece 2020) that my active subscription would end soon in 2021. Now here I am going through major muck with another representative and getting nowhere.

Did I mention that they're deceitful thieves!???

[KShinabery212]

Did you email them? 

I would.  Usually, they are super friendly.

[Cyberfyber]

Within the very same online chat, went through three reps last night and each a repeat of the previous one. That is, speaking as if I really was set to renew in December 2021. Ultimately, each time, they'd come around and admit that yes. I'm actually due to renew this Spring and not at the end of the year. Amazing what one has to go through.

In the end, they made me all sorts of offers. I settled for a major downgrade of my account at a discount which I could live with.

Such things should never be that hard. 

[Ussnorway]

you really should learn to read the small print guys

[Cyberfyber]

A useless and irrelevant comment. 

The fact that they place your subscription on hold Was in the small print. 

Everyone I spoke with ultimately agreed with that. 

Thus why and how I got my way in the end.