Rating for customer service associates

New Here ,
Jun 15, 2021 Jun 15, 2021

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Hello, 

 

I have not recieved a customer service satisfaction email to rate my previous customer service associate that assisted me. When I asked why...the representative stated that if I call back within 7 days I will not recieve an email to rate the previous representative. Is that correct?

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Community Expert ,
Jun 15, 2021 Jun 15, 2021

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Nobody in these product user-to-user forums knows what Adobe does with e-mail or surveys, sorry. 

 

If you're still having an issue, update your open case from your account's support history panel.  See links below.

https://account.adobe.com/support

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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