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Re: У меня есть проблема, которую я не могу решить без поддержки

New Here ,
Oct 20, 2025 Oct 20, 2025

Hello. The generation AI is not working for me. I have everything paid for (my software package, points to generate). But I can't use them. Everything worked well on the other computer,

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Adobe Employee ,
Oct 20, 2025 Oct 20, 2025

Hi @екатерина_Шакиорва0113,

Thanks for reaching out. 

Which Adobe product are you using? Let me know, I'll be happy to guide you further.


^Shivangi

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Community Expert ,
Oct 20, 2025 Oct 20, 2025
LATEST

it you're using photoshop, there's a problem on adobe's end affecting your service.  retry in a few hours, https://status.adobe.com/

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