• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Re: 1 year subscription SCAM

New Here ,
Jan 16, 2025 Jan 16, 2025

Copy link to clipboard

Copied

I was happy to commit to the year but when I try to cancel after much longer than just one year (following autorenew), and am still expected to pay a cancellation fee, i think it is precisely a scam

Views

67

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Jan 17, 2025 Jan 17, 2025

Hi @MalSnaize,

Thanks for sharing your feedback. I checked your account and found that you have an active subscription since 1 year and 7 months. It is advisable to cancel the subscription before it renews to avoid any cancelation fee.

You can check more details here: https://adobe.ly/4aoyipi

Let us know if you have any questions.


^SG

Votes

Translate

Translate
Community Expert , Jan 17, 2025 Jan 17, 2025

@MalSnaize 

 

addendum to my previous post:  there's no point in contacting support now.  you haven't much of a case.  if you'd contacted adobe support within a few days or even weeks of your auto-renewal, support would likely have been sympathetic.

 

at this point, set a reminder a few days before the next renewal to cancel your subscription.  book mark this thread so you have access to the needed steps.

Votes

Translate

Translate
Community Expert ,
Jan 16, 2025 Jan 16, 2025

Copy link to clipboard

Copied

@MalSnaize 

 

contact support and make your case.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 17, 2025 Jan 17, 2025

Copy link to clipboard

Copied

Hi @MalSnaize,

Thanks for sharing your feedback. I checked your account and found that you have an active subscription since 1 year and 7 months. It is advisable to cancel the subscription before it renews to avoid any cancelation fee.

You can check more details here: https://adobe.ly/4aoyipi

Let us know if you have any questions.


^SG

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 17, 2025 Jan 17, 2025

Copy link to clipboard

Copied

LATEST

@MalSnaize 

 

addendum to my previous post:  there's no point in contacting support now.  you haven't much of a case.  if you'd contacted adobe support within a few days or even weeks of your auto-renewal, support would likely have been sympathetic.

 

at this point, set a reminder a few days before the next renewal to cancel your subscription.  book mark this thread so you have access to the needed steps.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines