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Re: 30 day free trail

Community Beginner ,
Sep 05, 2023 Sep 05, 2023

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Ann, I had a 30-day for FrameMaker but was charged ~$300 after it expired. Do you know a link where I can get this fixed?

<removed-kglad>

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Billing

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correct answers 1 Correct answer

Community Expert , Sep 05, 2023 Sep 05, 2023

@David25865234juhu 

 

this is the correct forum, and you've been given the correct info to resolve the problem.

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Community Expert ,
Sep 05, 2023 Sep 05, 2023

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@David25865234juhu 

 

contact adobe support by clicking chat here, https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker


use a browser that allows popups and cookies
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.


p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<branched and moved>

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Community Beginner ,
Sep 05, 2023 Sep 05, 2023

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I can't find somewhere in Adobe where I can request that my $300 charge be deleted. Any ideas where I go?

David McMurrey, Ph.D.

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Community Expert ,
Sep 05, 2023 Sep 05, 2023

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Think I've moved your post to the right place.

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Community Beginner ,
Sep 05, 2023 Sep 05, 2023

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Thank you, Jeff!

I hope so. -- David

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Community Expert ,
Sep 05, 2023 Sep 05, 2023

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@David25865234juhu 

 

this is the correct forum, and you've been given the correct info to resolve the problem.

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Community Expert ,
Sep 05, 2023 Sep 05, 2023

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@David25865234juhu 

 

please don't cross-post.

 

<merged>

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