Re: Account duplicate [Branched from 2011 topic]

Community Beginner ,
Jun 15, 2022 Jun 15, 2022

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I found I have also duplicated account here, but signing out and in did not help! Same username.

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Account management

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Adobe Community Professional ,
Jun 15, 2022 Jun 15, 2022

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If you mean a duplicate Adobe account, log-in below with your Adobe ID (email) and password.

https://account.adobe.com/profile

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jun 16, 2022 Jun 16, 2022

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I mean two user accounts here with the same name. I have a long user post history but now I am beginner with few topics, while old account with the same name is still present and I am unable to acces it or merge it.

 

I have only one Adobe account. Link provided is not any helpful.

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Adobe Community Professional ,
Jun 16, 2022 Jun 16, 2022

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You can have multiple forum member log-ins.  But the screenname is unique for each one.  Upper case screennames are not the same as lowercase screenames.

 

I can't explain why you can't access your old log-in unless it was deactivated for some reason.   You might try using a new browser to see if you can access it.

 

 

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jun 21, 2022 Jun 21, 2022

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Not much helpful unfortunately. Nicksnames are identical, including upper and lowercase, see: Users - Adobe Support Community

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