Re: ADOBE REFUSING A REFUND [Branched from old topic]

New Here ,
May 25, 2022 May 25, 2022

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Hello I am dealing with the same issue,  I spoke with customer service and he refused to give me a refused and says I will be charged a cancelation fee. Could you help me? 

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Adobe Community Professional , May 26, 2022 May 26, 2022

These are the TERMS you agreed to when you downloaded, installed the software and gave Adobe your payment card details.

 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

From the time you installed the software, you had 14 days to cancel & request a refund.  After which there are no refunds. 

 

Cancelling early incurs a penalty fee. To avoid fees, wait until your 12th month of service to cancel.  Or cancel now & pay a 50% penalty on remaining months of ser

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Adobe Community Professional ,
May 26, 2022 May 26, 2022

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These are the TERMS you agreed to when you downloaded, installed the software and gave Adobe your payment card details.

 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

From the time you installed the software, you had 14 days to cancel & request a refund.  After which there are no refunds. 

 

Cancelling early incurs a penalty fee. To avoid fees, wait until your 12th month of service to cancel.  Or cancel now & pay a 50% penalty on remaining months of service.  So if 6 months payments remain, you pay only 3 months. 

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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