ADOBE REFUSING A REFUND [Branched from old topic]

[ashley24546655lga7]

Hello I am dealing with the same issue,  I spoke with customer service and he refused to give me a refused and says I will be charged a cancelation fee. Could you help me? 

[Nancy OShea · Accepted solution]

These are the TERMS you agreed to when you downloaded, installed the software and gave Adobe your payment card details.

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

From the time you installed the software, you had 14 days to cancel & request a refund.  After which there are no refunds. 

Cancelling early incurs a penalty fee. To avoid fees, wait until your 12th month of service to cancel.  Or cancel now & pay a 50% penalty on remaining months of service.  So if 6 months payments remain, you pay only 3 months. 

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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
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CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html