• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Re: ADOBE REFUSING A REFUND [Branched from old topic]

New Here ,
May 25, 2022 May 25, 2022

Copy link to clipboard

Copied

Hello I am dealing with the same issue,  I spoke with customer service and he refused to give me a refused and says I will be charged a cancelation fee. Could you help me? 

TOPICS
Billing

Views

42

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 26, 2022 May 26, 2022

These are the TERMS you agreed to when you downloaded, installed the software and gave Adobe your payment card details.

 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

From the time you installed the software, you had 14 days to cancel & request a refund.  After which there are no refunds. 

 

Cancelling early incurs a penalty fee. To avoid fees, wait until your 12th month of service to cancel.  Or cancel now & pay a 50% penalty on remaining months of ser

...

Likes

Translate

Translate
Community Expert ,
May 26, 2022 May 26, 2022

Copy link to clipboard

Copied

LATEST

These are the TERMS you agreed to when you downloaded, installed the software and gave Adobe your payment card details.

 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

From the time you installed the software, you had 14 days to cancel & request a refund.  After which there are no refunds. 

 

Cancelling early incurs a penalty fee. To avoid fees, wait until your 12th month of service to cancel.  Or cancel now & pay a 50% penalty on remaining months of service.  So if 6 months payments remain, you pay only 3 months. 

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines