Adobe says that I have no plan, and yet I'm still being charged for a plan and I can't cancel it

[Micaiah27840744uf72]

has this been fixed ?

[kglad]

@Micaiah27840744uf72 

has what been fixed?

[Micaiah27840744uf72]

Being charged but not seeing your plans I'm going through this right now 

[kglad]

@Micaiah27840744uf72 

did you start a trial subscription?

did you start a paid subscription?

if yes to either, did you check your account (https://account.adobe.com)?

if you checked your account using the same adobe id used to start your trial/subscription what does it show?

[John T Smith]

Go back and read my reply from August 2020:

"This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730"

This is a public forum, nobody here can help... you must contact Adobe

[kglad]

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