ADOBE WONT ALLOW TO CANCEL NO MANAGE PLAN BUTTON

[jonathan_4227]

My point is, why should I pay a cancellation fee for a product that is no longer functioning. It is now in my bin - hors de combat. I'm not having problems with the process. I object to Adobe wanting to charge me a cancellation fee for a system that is not only non-functioning but has affected my Mac's operations like a virus.

[kglad]

when you commit to an anuual subscription and fail to cancel during the trial and grace periods, there's a penalty for breaking the one your commitment.

use your console to ask for help, https://helpx.adobe.com/enterprise/using/support-for-enterprise.html

[sprinklr-integration-user · Accepted solution]

Jared, I am showing that you were able to successfully cancel your Creative Cloud for Team membership. Please see https://adobe.ly/3Bo3qZ7 for information about common fees or charges that may be applied.

For future viewers of this discussion, please see https://adobe.ly/4fdM7b0 for information on how to cancel a Creative Cloud for Team membership. ^JW

[jonathan_4227]

For two weeks now my Acrobat system has stopped working. It interfered with my Mac's opertions. if I cancel they charge over £50 for a non functioning system that I can no loger use. It's roboitc help centre won't recognise the problem. Any humans available? No. This is a nonsense. I only needed the system to proof read my book before publication. Adobe needs to up its game in terms of customerr relations!!!

[Anshul_Nautiyal]

Hi @jonathan_4227,

Thank you for reaching out. Upon review, I see that an active Acrobat individual subscription is associated with the Adobe ID you used to post your query. Therefore, I will move your thread to a different community where experts can more effectively assist you

.

Thank you for your understanding.

Regards,

^AN

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.